Handling Difficult Moments with Confident Language
Script lines like, “For your safety, please stay behind the barrier,” and, “We will continue once the group is together.” Practice tone: warm, steady, and clear. Invite readers to share their most useful boundary phrase.
Handling Difficult Moments with Confident Language
Use the three‑step approach: acknowledge, apologize, offer. “I hear your frustration about the delay, and I’m sorry. Here is what we can do now.” Role‑play with a colleague and time your responses for calm confidence.
Handling Difficult Moments with Confident Language
Pre‑learn simple, unambiguous lines for calling help and giving landmarks. Keep multilingual versions for top guest languages. Rehearse pointing and counting strategies. Comment with a phrase you hope never to use, but will practice anyway.
Handling Difficult Moments with Confident Language
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